Terms & Privacy

Welcome to Foodship, a provider of SaaS-based restaurant management system services. By accessing or using any part or section of the Foodship website, you indicate that you have read and consent to be bound by our terms and conditions of use. If you do not agree to abide by these terms and conditions, we kindly request that you refrain from accessing the site. Please note that Foodship reserves the right to amend these terms and conditions at any time without prior notice. Prior to utilizing our services, we strongly recommend that you carefully review these terms and conditions.

By utilizing our services, you are agreeing to comply with our terms and conditions, which also include our privacy policy. You bear sole responsibility for all activities related to your account and the use of our services.

The terms “Company”, “We,” ” “Our,” “Us”, or refer to FOODSHIP. The terms “You,” “User,” or “Client” refer to Foodship’s customers or end users.

Our website employs cookies to provide you with faster and personalized service.

When you open one of our enquiry forms, we send your IP address to MaxMind to find your country, so the form can fill in your country and phone code for you. If you send an enquiry, your IP address and its approximate city and country are saved with it, so our team knows where you are. We do not use this for advertising or to track you.

This site includes GeoLite data created by MaxMind, available from maxmind.com.

Foodship may require you to register on its website for various reasons, like updates on new offers, receiving business communications, or alerts from Foodship, accessing free consultation, or placing orders for complete or partial services. If you choose not to register, we may not be able to provide the requested services.

While we strive to keep our website operational at all times, there may be occasional instances where we need to temporarily take the services down for updates, changes, or unavoidable circumstances.

We take extra precautions to ensure the secure storage of your personal information in our cloud servers. Your data is protected using business-grade encryption and can only be accessed by authorized personnel who require it for communication or billing purposes.

We reserve the right to use or disclose your information as required by law or when we have reason to believe that disclosure is necessary to protect our rights. In the event of any dispute arising in connection with our services, the exclusive jurisdiction shall lie with the courts of Melbourne, Australia.

We solely collect email addresses provided by customers or referred by existing clients. This information may be used to send newsletters, promotions, and tips. We promise to send no more than one email of this nature per calendar month and always provide an option to unsubscribe. We assure you that we will not share your information with unknown third parties under any circumstances. However, we may share your information with our service providers and contractors to fulfill requested services.

Before purchasing the software, Foodship offers a software demonstration. Once the subscription is purchased and activated, refunds are not provided, regardless of usage. However, if you encounter any issues with the software, our team is here to assist you and resolve any problems you may face.

Foodship is a subscription-based Software-as-a-Service (SaaS) platform owned by Foodship. Our SaaS platform and services are available to customers on a recurring subscription basis, subject to the terms and conditions outlined. By subscribing to and utilizing our services, users do not acquire any proprietary rights over the Foodship Software. Users gain usage rights for the specified time period. Foodship reserves the right to cancel or restrict a user's access to our services in the event of a violation of the terms and conditions. We strongly advise our clients to thoroughly read and comprehend the terms and conditions before using the software. By installing or using the software, users agree to be bound by these terms and conditions.

Foodship offers a variety of subscription plans for its services, and by choosing a plan, you agree to pay the associated fees. Recurring billing will be conducted according to the terms of your selected subscription plan.

Foodship may offer a trial period to selected customers at its discretion. However, customers who do not qualify for the trial period cannot request it. During this period, customers have full access to Foodship's services. After the trial period concludes, regular prices will be charged without prior notification. The free trial period commences upon activation of the trial service by signing up for a Foodship account. All customers participating in the free trial must provide payment details for automatic payments. By submitting payment details, customers acknowledge and agree to Foodship's general terms and conditions. In the event that the customer intends to terminate the paid service, it is necessary to cancel it via their Foodship account prior to the conclusion of the trial period. The free trial offer is exclusively available to new customers, and Foodship have the right to discontinue or revoke the offer, as well as make changes in offering, at any given time.

Foodship retains all intellectual property rights to its services, including the website, software, and content. Users are granted a limited, non-exclusive, non-transferable, and revocable license to use the services for their intended purpose.

We prioritize data privacy and strive to safeguard your personal information in accordance with our privacy policy. You agree to provide accurate and complete information and to maintain the confidentiality of your account details.

Our services are provided on an "as is" basis, without any warranties, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that our services will meet your requirements, be uninterrupted, or free from errors.

Foodship will not be held liable for any indirect, special, incidental, or consequential damages arising from the use of our services. Our liability for any direct damages shall be limited to the amount of fees paid by you to us for the specific service in question during the current subscription period.

We reserve the right to terminate your account and access to our services at any time, without prior notice or liability, in case of violation of our terms and conditions or if the services are used for purposes other than their intended use.

This section covers the Foodship 360 apps used by venue staff — Order Receiving (ORA), POS and Kiosk. These are staff tools, not consumer apps; a venue’s manager installs and pairs them.

What the apps send us

• Device details — device name, type, operating system and app version, plus a device ID we generate at pairing. We use these to link the device to the venue, show it in the venue’s device list, and keep it in sync.
• Notification token — a token from Apple or Google so we can alert staff to new orders and bookings. This is shared with Google Firebase, which delivers the messages on our behalf.
• Activity and fault logs — sign-in events, printing results and basic performance timings, used to keep the service running and to diagnose problems.
• Venue and order information — orders, bookings and the customer details attached to them (such as name, phone number and delivery address). This information belongs to the venue; we process it on their behalf so staff can see and manage it.

Staff information

Staff accounts are created by the venue, not by us. The apps hold a staff member’s name, role and PIN for signing in.

What stays on the device

• Bluetooth is used only to find and connect to nearby receipt and kitchen printers.
• Local network access is used only to reach printers on the venue’s own network.

Neither is used for tracking or location, and no data collected through them is sent to us or anyone else. We do not use any of this for advertising, and we do not sell personal information.

Foodship retains the right to make modifications to these terms and conditions at any time. Your continued use of our services after any modifications signifies your agreement to the revised terms. By utilizing Foodship's services, you acknowledge that you have read and understood these terms and conditions, and you agree to abide by them. If you do not agree to these terms and conditions, kindly abstain from utilizing our services.